Return Policy
We offer a 30-day return policy for all unworn, unused items in their original packaging. If you're not completely satisfied with your purchase, we're here to help.
How to Return
- Contact our customer service team at support@luxegems.com to initiate a return.
- Provide your order number and reason for return.
- Once approved, you'll receive a return shipping label.
- Pack the item securely in its original packaging.
- Ship the package using the provided return label.
Refunds
Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. Refunds will be issued to the original payment method.
Exchanges
Want to exchange for a different size or style? Please contact our customer service team, and we'll be happy to assist you with the exchange process.
Items That Cannot Be Returned
- Custom or personalized items
- Items marked as final sale
- Items that have been worn or altered